A support team that will take your organization to the next level

If you're ready to move on from a break/fix and firefighting scenario, we are here to help. We turn your IT operations into a well-oiled machine, so that you can focus on the strategic priorities for your business. Stop worrying about your technology operations, that's what we do.

 

Our managed services offers

Help Desk

  • 24/7/365 support
  • Chat, phone, email
  • Certified and highly-skilled support techs
  • Fast support response
  • Escalation path for critical business impacts

Networking Monitoring & Care

  • 24/7/365 monitoring by the network operations center
  • Proactive maintenance and behind the scenes updates
  • Patch testing, verification and deployments
  • Comprehensive network management including routers, switches, firewalls, VPN, and wireless access points
  • Enhanced network visibility and expert support

Business Continuity

  • Data backup and business continuity solutions to ensure information is secure, backed up and accessible
  • Cloud and offsite backups available for redundancy 
  • Comprehensive backup and recovery solutions for Microsoft 365

Mobile Device Management

  • Protect and manage sensitive information on mobile devices
  • Streamline device enrollments
  • Save time with simple management and centralized control
  • Meet compliance requirements

Collaboration Tools for Business

  • Microsoft 365 Suite – Exchange, Teams, OD, SP, Teams Voice, etc

Account Management

  • Monthly reporting and account reviews
  • Patching, security and inventory reports
  • Guidance and feedback for business value
  • Custom project work including strategy, security, productivity, integrations, migrations, etc
  • Licensing assessments and guidance

Security

  • 24/7/365 monitoring by security operations center 
  • Endpoint protection with EDR 
  • Cloud identity protection including multi-factor authentication and advanced threat protection 
  • Next generation detection response with a fully managed SIEM backed by our SOC 
  • Web filtering and protection solutions 
  • Security Awareness Training

Customer Satisfaction

  • 99.9% customer satisfaction rating
  • Customer surveys for continuous improvement
  • 80% first call resolution rate
  • 80% of calls answered within 30 seconds
  • Self-service eLearning solutions to improve skills and boost productivity

Would you like to find out more?

Contact us today and let our support team take your organization to the next level.

Contact Us

Our team has you covered

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24x7 support

We are there when you need us. Our team is staffed by seasoned technicians with years of experience supporting desktop users. We can resolve almost any application, desktop, or network issue.

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Proactive monitoring

Our Server, Desktop, and Network monitoring can track, analyze and respond to hardware and software issues before they impact your users or your business.

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Portfolio management

We will review your existing technical environment, key pain points, known limitations, and security concerns.

Why work with us?

Recognitions and certifications

Synergy Technical has been accredited with several partner recognitions.

Microsoft FastTrack Ready Partner

Microsoft FastTrack Ready Partner

FastTrack is a combination of resources, engineering expertise, and best practices that ensures you have the most efficient deployment & adoption possible.

Customer Immersion Experience facilitators

Customer Immersion Experience facilitators

As one of Microsoft's top CIE partners, we have experience showcasing the benefits of Microsoft productivity and security solutions.

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Microsoft Gold Certified Partner

We have earned Gold level competencies in Productivity, Cloud Platform, Enterprise Mobility + Security, Collaboration, and Devices & Deployment.

Our proven experience

Our proven experience

  • Deployed over 2M seats of Office 365, Microsoft 365, & Microsoft EMS
  • Customers in all 50 states
  • Experience in 70+ countries
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Ready to get started?

We offer a variety of ala carte offerings and can customize an offering for you. Contact us today to request a free consultation for Managed IT Services.

Contact Us